Business Analysis
Insurance specialised experience
Insurance specialised experience
Tools: Using MS Visio, preferred Adonis BOC
Producing the following:
Producing the following:
- SWOT analysis
- Swimlane analysis
- BPMN 2.0 process maps
- Step by step Process documentation
Running 'As Is' to 'To Be' Workshops
Running 'As Is' to 'To Be' Workshops
Phase 1 - Discovery (The Deep Dive)
Phase 1 - Discovery (The Deep Dive)
Sitting down with SME's (Subject Matter Experts) and documenting the 'As Is' operational processes. Capturing understanding the risks and impacts of each component.
Phase 2 - Service Improvement Proposal
Phase 2 - Service Improvement Proposal
Sitting down with the Process Owner and looking at how the 'As Is' can be improved.
Phase 3 - Implementing Measurable Changes
Phase 3 - Implementing Measurable Changes
Working with the team to implement desired changes and working to embed them.
Phase 4 - Publishing processes
Phase 4 - Publishing processes
Issue process as BAU for operations of business. Ensuring that there is transparency across the organisation and within each department.
Phase 5 - Showing the Return on Investment
Phase 5 - Showing the Return on Investment
Following the implementation showing dashboards of the implemented processes & the efficiency gains achieved.
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